Frequently Asked Questions
I just placed an order, when will it be delivered?
In most cases, your order will be delivered within the estimated time of arrival mentioned on the product page. However, actual delivery dates may be affected by courier arrangements, weather conditions, or other external factors. Please refer to your tracking details for the most accurate updates.
If your order has not been delivered within the estimated timeframe (as stated on the product page) or your tracking shows "delivered" but you have not received the package, please contact our Customer Support team within 10 days of your order date for assistance.
📩 Email: customersupport@artdeimarmi.com
📞 Phone: +971 50 502 6597
I entered an incorrect address, what should I do?
If you have misspelled or auto-filled your address incorrectly, please reply to your order confirmation email and provide us with the correct details. Notify us immediately via:
📩 Email: customersupport@artdeimarmi.com
📞 Phone: +971 50 502 6597
Address changes can only be corrected within 24 hours of placing your order.
Can I cancel my order?
You may request an order cancellation within 24 hours of placing your order. After this window, cancellations may not be possible as your order will already be in process.
My item arrived damaged, what should I do?
We take great care to package each item securely. However, in rare cases (around 1 in 1000 shipments), products may arrive damaged due to courier handling.
If this occurs, please contact us immediately with the following:
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Your order number
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A clear photo of the damaged product
📩 Email: customersupport@artdeimarmi.com
📞 Phone: +971 50 502 6597
Once verified, we will be happy to send a replacement free of charge.
My item was damaged after use ?
Art Dei Marmi is not responsible for damages caused after the product has been received and used. Replacements are only offered for items delivered in a damaged or defective condition, which must be reported on the same day of delivery.
I would like to return my order?
Please review our detailed Return Policy for step-by-step guidance on returns and eligibility.
I have another question?
If your concern is not covered above, our Customer Support team will be glad to assist you.
📩 Email: customersupport@artdeimarmi.com
📞 Phone: +971 50 502 6597
